Customer Service Week 2010

As a call center manager, Customer Service Week is a lot of fun! Celebrated every year during the first full week of October, this is a chance to show my appreciation to the people that take calls and, often, get closer to our customers than anywhere else in the business. Call center representatives are often the lifeblood of an organization. I enjoy being part of the festivities during Customer Service Week and hearing what other call center leaders do in their centers. I do my best to show my appreciation to my staff the other 51 weeks every year but find this week a special time.

Even if you don’t have money to spend, there are simple things you can do during Customer Service Week.

How about clearing your calendar (or much of it) and spend time talking with your call center team members. Schedule time to be out on the floor, with your people. If you don’t do this very often you may even find that you’ll pick up some great ideas on how to improve service. Time is a precious commodity for leaders. Want your staff to know you value them? Spend time with them. Listen to them.

Thank you cards never go out of style. Hand write thank you cards to everyone in your organization. This year I wrote out over 100 personalized thank you cards. Hand written thank you cards mean something. Well, to me they do. Hopefully my employees won’t throw them all in a bonfire.

Happy Customer Service Week.