Here's a question to my fellow call center and customer service colleagues: have you re-evaluated your company’s cancellation procedures in light of the recent Comcast cancellation fiasco?
Read MoreWith last year’s very hot Canyon Classic Century still fresh on the mind, I watched the weather reports like never before leading up to this year’s ride. Thankfully, the forecast called for a high of only 90°, pretty chilly compared to last year’s high of 107°!
Read MoreMy friend Wes, the CEO of Visit Stockton, was the first to text me to tell me that my picture had been used in a post entitled “The 10 Most Boring Cities in America”. He wasn’t the only one though. My partners on Podcast Stockton as well as a few other friends also brought it to my attention. I wish I had time to write a response right away, but I didn’t. My wife and I were too busy rushing home from work in time to get ready to go out and celebrate the wonderful work that Puentes is doing with the Boggs Tract Community Farm.
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Forty years ago this week, on February 18, 1974, KISS released their debut album, Kiss.
Many of my friends are, like me, raving KISS fans. This post is not for them. They already know all of this, and much more. You see, when KISS fans gets together we try to out-did-you-know one another.
This post is for the rest of you, my KISS-curious friends.
So, here you go, 10 things you probably didn't know about KISS:
1. The highest charting KISS single ever recorded is "Beth", the piano and strings ballad written and performed by Peter Criss, the original drummer.
2. Gene Simmons recorded "When You Wish Upon a Star" on the 1978 album Gene Simmons. Yes, the Pinocchio song.
3. KISS recorded a concept album that was supposed to eventually become a movie. Music from The Elder was a commercial flop but is still endeared by many fans (and hated by others). The movie was never made.
4. Much of the credit for KISS may belong to two people you have probably never heard of: long-time band manager Bill Aucoin and road manager Sean Delaney.
5. KISS owns an Arena Football League team, LA KISS. If you can't get to Los Angeles to catch a game, that's ok, you'll be able to get your LA KISS fix by watching the upcoming reality TV show.
6. KISS has earned more than $500 MILLION in merchandising in the last 40 years.
7. There are now different musicians "playing the parts" of Ace Frehley and Peter Criss. Currently, Tommy Thayer and Eric Singer are playing the parts of the original band members. Like many bands, the line-up has changed quite a bit throughout the years, with six other artists able to claim membership as KISS band members - rest in peace Eric Carr and Mark St. John. And if you wonder what Gene Simmons thinks about any controversy surrounding new artists donning original members' makeup and outfits, read Gene's tweet to my good friend and fellow KISS Army member, Shane.
8. KISS first appeared on television without their makeup on an MTV special on September 18, 1983. It has been called one of the worst rock fails of all time.
9. There were only eight months between the release of the first and second KISS album, five months between second and third, that's three albums in 13 months! KISS released 12 albums, including 2 live albums and the four "solo" albums in between February 1974 and September 1978!
10. Eddie Van Halen almost joined KISS!
Okay, I can't leave it at 10. Here are a few more:
11. Yes, KISS made a movie, "KISS Meets the Phantom of the Park", filmed at California's Magic Mountain.
12. After being snubbed for many, many years, KISS will finally be inducted to the Rock & Roll Hall of Fame. I, as many KISS fans, don't care one bit.
13. Gene Simmons was born in Isreal and was a sixth grade teacher in New York before joining KISS.
And, here are a few of my KISS facts:
My favorite member: Gene
Favorite drummer: Eric Carr
Favorite Guitarist: Mark St. John and Bruce Kulick
Favorite Albums: The Elder, Destroyer, Animalize, Crazy Nights
Favorite live album: KISS ALIVE II (duh!)
The first album I ever bought: KISS Animalize
The first cassette I ever bought: KISS Animalize
KISS Concerts I've attended: 1996 with original line-up and 2009 with current line-up
Pebble, the smart watch born from a successful Kickstarter campaign, launched their long-awaited Pebble App Store this week. Apps are not new to the Pebble, there have already been some great apps since the watch was first introduced (mattbeckwith.com/2013/09/02/pebble-watch/), now there's even more, and a nice new interface for finding and installing them.
The original Pebble app had limited options for watch faces (much more were available via third party sites) and was very clunky. Watch faces were listed by their names with easy way to identify which was which.
The new Pebble app is completely different and much more of a polished product. There are hundreds of watch faces, with more coming I'm sure. Also, I can finally see what faces are loaded on my watch, which makes adding and deleting new ones a lot easier!
The Pebble App Store is not about the watch faces (although, I really like the new ones that add the current temperature) it's about the apps!
The new user interface is slick and makes browsing for new apps a breeze. Since only 8 apps and/or watch faces can be loaded on a watch, the Pebble app stores your deleted apps and watch faces in a "locker" for simple re-loading later.
What kind of apps would one want to load on their watch? Well, there are hundreds to choose from. The day that the app store was launched, I was in San Diego giving a presentation. I am actually in southern California all week delivering the same 45 minute presentation nine times. To help me stay on time, I downloaded a stop watch (of which there are too many different ones to count).
How about apps that let you pay for your Starbucks? Control the camera on your smart phone, learn how to play chords on the guitar, plus lots of other things.
Interestingly, all of the apps and watch faces on the Pebble App Store are free. They currently don't have a way to charge people for downloads from the app store. Pebble has no concern with developers charging for a companion app on the smart phone, but it doesn't look like they'll be turning the Pebble App Store in to a place to sell apps.
Overall, I'm pretty happy with the new offerings and the new interface is great. Still holding out for the rumored iWatch, but until then, I'm still loving my Pebble.
Another year, another Thanksgiving in the books! It's always great to see everyone and eat ourselves silly. It's also the time for our traditional field goal kicking competition! Except for Ken, the reigning champ, we all had no problem hitting our practice shot). Then, when it counted, it got real interesting. Below are some of the video highlights.
Spoiler alert: there is finally a new winner this year!
Matt's second kick (there was also a third attempt, but I'll spare you the agony... it looked just like the first two)
Ken's second kick (which looks a lot like Joe's second kick)
Angelo's final kick from 35 yards out
And the winner is...
Happy Thanksgiving. And see you all next year!
In early October, Dawn, Makenzy and I drove to Colorado to spend a week with my high school friend, Van, and his family. We took the northern route, staying on Interstate 80 through California, Nevada, Utah, and Wyoming. It was the first time the three of us had been in Wyoming. Dawn and I split the driving duties while Makenzy stayed comfortably in the backseat and fulfilled the role of our chief Googler. When we'd see something that piqued our curiosity, we would ask Makenzy to Google it for us. Some of the random things we learned along our trip:
We stopped in Fort Collins, Colorado to see my friend Rich and his family. He and his wife, Dorinna and their son Nate, showed us around Fort Collins. It wasn't enough time to see much of Fort Collins, but there was enough time to do some site seeing, and visit the famous Walrus Ice Cream, where Rich convinced me to try their "Mystery Flavor". If you ever find yourself in Fort Collins and someone suggests you visit Walrus, you definitely should, but stay away from the "Mystery Flavor". It was great to see the Ruh family.
Then we finally made it to the Saukam house and the week of fun got kicked off quickly! We had such a wonderful week hanging out with Van, Christine, Evan, and Liam. We hung out a lot and just talked and laughed, but we also did some typical touristy things.
We spent a day in Downtown Denver and walked around the wonderful 16th Street Mall. We also visited the Red Rocks Amphitheater, Cave of the Winds caverns and drove to the Pikes Peak Summit.
We sure crammed a lot of fun (and food) into the week we spent with the Saukam family. It was so great to see them and spend some time enjoying the beauty of Colorado. Can't wait to get out there again!
Check out all of the pics here - http://www.flickr.com/photos/mattbeckwith/sets/72157637034930544/
One year ago I started running. Ok, as some have reminded me... it was really the 1 year anniversary of me running this time. Yes, it's true that running and I sort of hung out for a while but it was totally casual. I mean, I did buy a (terrible) pair of running shoes, and I did do two 5k races, but no one on this planet would have considered me a runner.
Not that I identify myself as a runner today, I just run. I am still far more comfortable on my bike. But I have enjoyed this last year of running.
Anyway, as I was saying, it was one year ago that I "started" running. One year ago that I walked into Fleet Feet, was fit for a (much better) pair of running shoes, and went home and ran. You see, the reason I didn't run much before was I always started hurting after just a couple of miles. And did I mention that I had terrible shoes? Well, what I had described as a pain on the outside of one of my knees was probably really Iliotibial Band Syndrome (ITBS). "Probably" because that was never diagnosed by a doctor. I was shown some stretches that completely alleviated the pain I had always had. Regardless of what ailed me, the stretches that the fine folks at Fleet Feet showed me helped me a great deal. As did my new shoes. After trying on shoes for half-an-hour, and learning that everything I knew about running and shoes was completely wrong, I settled on a pair of Brooks. I liked them so much, I bought another pair when I wore them out.
I started running after doing a 5k mud run. I finished it, but barely. I thought I was in good shape, but clearly not as much as I believed. My motivation was set: complete the Tough Mudder, a much harder mud run than the Mud on the Farm I barely finished. With that goal in my head, I started running.
I have really enjoyed running. I have completed four half marathons, the tiny Half in Galt, the Modesto Half Marathon, the Pleasanton Half, and the Avenue of the Vines, and even completed a Tough Mudder. I enjoy half marathons and have no plans to run a full marathon. After a year of running, I have mad amounts of respect for the hard work it must take to train for a full marathon. What I have enjoyed the most about running this last year isn't the miles (just under 600 miles), the half-marathons, or even the shoes. Running has introduced me to early mornings. I prefer running early in the morning. That is something I never experienced as a cyclist. There's just something special about lacing up and getting out on the road before most of my neighbors were awake.
Yes, this post is about shaving. And shaving razors, and shave lotion. Normally, pretty boring stuff. Not with Harry's. My friend Tom Moccia posted a link to Harry's recently and I decided to take a look. I wasn't in the market for new razors, had no plans that day to change the shaving ritual I have honed for more than 20 years, but something about their website piqued my interest so I made a purchase.
I decided on The Winston Set which came with a Winston handle, three blades, and a tube of shave cream for $25. I have been using the same name brand, disposable razors for about 10 years but the idea of handling something that felt more permanent appealed to me (given my very small pen collection, this makes complete sense).
Before I received my order I had some questions and e-mailed their customer service e-mail address. I was pleasantly surprised when I received a response within a day.
I opted for the free shipping and within a week I received my new shaving implements.
The product was packaged very well and included shaving instructions and a thank you card, always a nice touch.
And the shave is the best shave I have ever had.
So, you may be asking about the price. As if you can put a price on a great shaving experience. But I get it, I don't want to pay more even if it means it'll be a better shave.
The razors I have been using are about $12 for 8, or $1.50 each, just a tad less expensive than what I am about to pay to Harry's ($1.56 - $2.00 per blade, depending on quantity ordered).
My first razor from Harry's has lasted 4 shaves and is still doing great! With my old name brand razors, I only kept one for two shaves, after that it would destroy my face. Sometimes I could get three, but I would never attempt four! I am hopeful that I can get at least five. From a price perspective, that makes Harry's razors less expensive!
It did take a few shaves with the Harry's shave lotion for me to get used to shaving with it. I've been using the same name brand shaving gel for many years but now that I am used to the Harry's lotion, I really prefer it over the gel. At $8 per tube, it is more expensive than what I normally buy but given the savings from the razors, I am still coming out ahead (or at least not coming out negative).
Harry's offers a customized auto-refill schedule to get regular shipments of blades and lotion. If I run out between regular shipments, I can even text my order to them.
The razor has the perfect weight and balance. It actually feels like it is on auto-pilot. As corny as that sounds, it does feel like the weight, shape and design of the razor create a great shave without the dreaded cuts.
Since I've been shaving with my Harry's razor, I actually look forward to shaving... for the first time since I was a teenager.
So far, Harry's has won me over with the quality of their product. Their service will turn me into a raving fan. The brief e-mail encounter after placing my order demonstrated that the company cared about the small details of delighting customers.
A couple of days after receiving my kit, I received a wonderful e-mail from an employee at Harry's. It came from Katie, an actual person. She e-mailed me to thank me for supporting Harry's and offered to help in any way she could. "Please don't hesitate to reach out with any thoughts or questions about our products (or shaving or life in general.)"
I can already hear you bemoaning, "Ooooh, you received an e-mail. Big deal."
You don't understand. I received an actual e-mail from an actual person at the company. A person with a first AND last name, and a phone number, and an e-mail address. An actual e-mail address, not one of those don't-even-think-about-contacting-us, do-not-reply e-mail addresses, but a real e-mail address to Katie. Now that is impressive.
Want to try Harry's for yourself? Use this link (harrys.com/?ref=75fe99db30) and I'll get some free blades... you won't be sorry.
Happy shaving.
The Pebble watch has landed. Finally. Well, it landed for me on July 15. So now, after more than a month with the Pebble, here's my review.
I was going to do the good, the bad, and the ugly, but there's really only the good and the bad.
First, what is the Pebble Watch?
The Pebble Watch is a digital watch that interacts with iPhone and Android smartphones. In May 2012, Pebble successfully funded their Kickstarter project with over $10,000,000 from over 68,000 backers. Kickstarter is a website where companies and individuals can get funding for their projects from all over the world, normally by giving incentives to those that "back" them. (side note: I had the honor of making the Kickstarter video for the successful "Amazing Fist" project, a comic book written by my friend Adam Messinger, illustrated by Matthew Farnsworth, and inked by Frank Stone.)
First, the bad.
I missed backing the campaign by just weeks and ended up pre-ordering instead. I pre-ordered in June 2012. At the time, they estimated a late 2012 launch. The company hadn't officially been launched and they had only built prototypes before the massively successful Kickstarter campaign. They still hadn't determined who would manufacture the watch, or how it would be manufactured.
The updates started to come in. With each of them came a later launch date. First 2012 was a no-go, then early 2013, then Spring 2013. While the early updates seemed to have some details, time eroded not only my hopes, but also any concrete date when my wrist would actually meet my Pebble.
I was finally charged for my Pebble in January 2013 and was promised that my watch would soon be ready.
Then nearly all communications ceased. No responses to my Facebook messages or e-mails for months. They had originally promised that they would send regular updates via e-mail so it was disappointing that after I paid I heard nothing from them.
Then, in late May 2013 I received the message that I had been waiting for: my Pebble would be shipping SOON!
Pebble then announced that they would be selling black Pebbles in Best Buy stores across the country. They assured backers and pre-order customers that this was in the best interest of everyone, and that this move would mean we would get our Pebbles sooner - easing the stress off the supply chain or something like that. My pre-order was for a grey watch, but I was invited to request a refund from the company and then could go buy a black one in a Best Buy.
The salt in the wound came from the CEO and founder, Eric Migicovsky. On July 4, 2013, Forbes.com featured a piece titled , "Deconstructing Pebble's Mainstream Push", where the CEO said he was unfazed by complaints.
"Migicovsky is unfazed with the complaints. Because Pebble charges a customer’s credit card only after their watch is ready to ship, he says that those who pre-ordered Pebble have not paid in advance. Availability of Pebble at a local Best Buy, thus, makes it quicker and easier for such customers to buy the watch, he adds."
Unfazed with the complaints. That is something no company should ever aspire to be.
Clearly, the second sentence was factually incorrect; I had paid for my watch six months before.
And what did "shipping soon" mean? Six weeks. On July 12, my Pebble shipped. I received it just a few days later.
The good
Thankfully, once I received the Pebble watch, the story began to improve. That is, after I unpacked the watch from the box. No aesthetically pleasing packaging here. Just a watch stuck in a box. Stuck to a box that was also the shipping container to be more precise.
Within a couple of minutes of getting the watch out of the box it was on my wrist and working. It didn't require much setup other than discovering it as a bluetooth device from my iPhone.
Text notifications work great. I have always preferred getting no alerts for e-mail, no buzz, no sound, no dancing paper-clip or other animation on my computer, nothing. I have, though, used the built-in VIP feature within iOS to get notified when I receive e-mail from certain people. That works great because my family and close friends don't often e-mail me, but when they do, I can get a notification on my watch.
I don't carry my iPhone with my all day long. I usually throw it on my desk when I get to work (well, more like slide it on the desk) and only rarely look at it. Now, if I am within bluetooth range of my phone I'll get my text and e-mail alerts to my Pebble. I like that it gives a short vibration, but somedays I turn that off.
I really like having caller ID on my watch. My phone doesn't ring when I get a call (or make any noise for anything) and only sometimes do I have it vibrate when I get a call. That means I actually miss a lot of calls. Well, I miss a lot fewer calls now that my Pebble tells me I am getting a call. Although it is supposed to work with the latest version of the Pebble OS, it doesn't always give me the name of the caller (from my contact list), but the number is fine.
I really wanted the watch because I like the changeable watch faces, and those are great! Pebble doesn't offer many watch faces, but a third party site, mypebblefaces.com, has a lot. I rotate through several throughout the week depending on what I'm doing.
There are apps, but it is still pretty limited. The RunKeeper app is great and works flawlessly. I hope someday they'll let me change the display to show current split pace rather than entire workout pace, but for a free app it works great. Plus, it convinced me to move from Strava to RunKeeper.
FreeCaddie is a great free golf app that I recently downloaded. I have never used my iPhone to get the distances while playing golf, but having it sent to my Pebble is nice.
I also really like being able to control my music from the Pebble. Works perfectly when I'm out on a bike ride, especially since I no longer have to ask Siri, "who sings this song?". The small added bonus of seeing the album name is cool, too.
Overall? Awesome first generation product! The lack of display colors is fine... but I'm sure that will evolve, if not by Pebble than likely by Apple or Google. I really, really, like having a watch that I can wear to work, as well as on a run, or a bike ride, or a swim (did I mention that it is waterproof - up to 5 ATM, which is great for wearing it while I swim or water the lawn, or get hit with an errant water balloon). The battery life is great, only having to charge it every few days or so.
For the price, $150, I have been very pleased with it. Every once in a while someone will compliment the watch, and then when I show them all the stuff it can do they usually have a very surprised reaction. I'm happy to have been an original pre-order customer.
I still can't seem to get the foul taste completely out of my mouth about how they treated me as a customer. They surely didn't treat me in a way that would cause me to be loyal to them. The Pebble watch is a great product but I'd feel a lot better about owning it if the company seemed to care about its customers.
Did you get one? What do you think? What do you think is next in the "wearable" market"
Check out GetPebble.com for more details on the watch.
