Matt Beckwith lives in Stockton, California and is married to Dawn, the love of his life. They have two amazing daughters, Emily and Makenzy, and a huge family of brothers, sisters, cousins, nieces, nephews, aunts, uncles, in-laws and out-laws. Since 2012, Matt and Dawn have also been the happiest grandparents to Avery and Maverick.
Matt started writing a blog in 1998 before he knew it was called a blog and is happy that he registered his name as a domain all of those years ago.
In his day job, Matt has spent more than 20 years leading customer service and sales contact centers. His passion for customer service, technology, leadership and professional development has led him to his current role leading customer service and customer experience operations for one of the largest pest control companies in the US. Matt also serves as a steering committee member for the Northern California Contact Center Association and writes about contact centers, customer experience, and the like at ContactCenterGeek.com. Matt is also a writer and speaker on many contact center and customer experience subjects.
He enjoys running and riding his bike and served for many years as an active board member and volunteer for the San Joaquin Bike Coalition. Matt also spent several years with the Stockton Earth Day Festival committee and served as a volunteer coach with the California Rays, Stockton's blind baseball team, part of the National Beep Baseball Association. Matt also enjoys serving as emcee at events for causes he supports. From 2009 to 2016, Matt released over 100 episodes of Podcast Stockton, the show all about the great life in Stockton, California. He loves Stockton and helping to make it a great city.
Matt listens to lots of different genres of music but most often you will find him listening to traditional country and western, bluegrass, blues, 80s rock and hip hop or heavy metal. Deep down he wishes he could play the guitar like Joe Satriani and sing like George Jones (I know, odd combination). When he's not listening to music he is listening to podcasts. Seriously, he may be a podcast addict. Lastly, Matt is not a fan of writing about himself in third person.
